Privacy Policy

HAZALIS

This Privacy Policy describes how HAZALIS (“we,” “our,” or “us”) collects, uses, and discloses your Personal Information when you visit our website or purchase our products.

HAZALIS is registered in Pakistan and operates in accordance with applicable data protection and commercial laws.

By using our website, you agree to the practices described in this Privacy Policy.

1. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

HAZALIS

Office no 1, 2nd Floor, Legend Snooker Club Plaza, Wandala Puli, Barkat Town, Shahdara, Lahore, 54000

Pakistan

Email: costumercare@hazalis.com

2. Personal Information We Collect

We collect information necessary to operate our business, process orders, and enhance your experience.

“Personal Information” refers to information that identifies or can identify an individual.

A. Device & Technical Information

When you access our website, we may automatically collect:

IP address

Browser type and version

Device type

Time zone

Pages viewed

Referring websites

Interaction data

Cookie identifiers

Purpose:

To ensure proper website functionality

To improve performance and user experience

To detect fraud and security risks

To analyze website traffic

This information may be collected via cookies, tracking pixels, and analytics tools.

B. Order & Transaction Information

When you place an order, we collect:

Full name

Billing address

Shipping address

Phone number

Email address

Payment details

Order history

Purpose:

To process and fulfill orders

To arrange delivery

To provide invoices and confirmations

To communicate order updates

To detect fraudulent transactions

To provide customer support

We do not store full debit/credit card numbers on our servers.

C. Customer Support Information

If you contact us, we may collect:

Your name

Email address

Order number

Communication details

Any supporting documentation you provide

Purpose:

To respond to inquiries, complaints, or product-related issues.

3. How We Use Your Personal Information

We use Personal Information to:

Process and deliver orders

Provide customer service

Improve website functionality

Prevent fraud and abuse

Send promotional communications (if you opt in)

Comply with legal obligations

We do not sell your Personal Information.

4. Sharing of Personal Information

We may share Personal Information with trusted third parties solely for operational purposes, including:

Payment processing providers

Shipping and courier partners

Website hosting providers

Analytics providers such as Google Analytics

Advertising platforms such as Meta and Google

We may also disclose information if required by law, court order, or government authority.

5. Behavioural Advertising

We may use your Personal Information to provide relevant advertisements through platforms such as:

Google

Meta

These services may use cookies or tracking technologies.

You can opt out of targeted advertising through:

Google Ads Settings: https://www.google.com/settings/ads

Facebook Ad Settings: https://www.facebook.com/settings/?tab=ads

Digital Advertising Alliance: https://optout.aboutads.info/

6. Cookies Policy

Cookies are small data files stored on your device.

We use cookies for:

Website functionality

Shopping cart and checkout

Analytics

Advertising

You may disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

7. Data Retention

We retain Personal Information:

For as long as necessary to fulfill orders

To comply with tax and accounting laws

To resolve disputes

Until deletion is requested (where legally permitted)

8. Data Security

We implement appropriate technical and organizational safeguards, including:

SSL encryption

Secure payment gateways

Restricted internal access

Fraud monitoring systems

However, no transmission over the internet is entirely secure, and we cannot guarantee absolute security.

9. Minors

Our website is not intended for individuals under the age of 13.

We do not knowingly collect Personal Information from children. If you believe a child has provided information, please contact us for removal.

10. International Users (GDPR Notice)

If you are located in the European Economic Area (EEA), you may have the right to:

Access your Personal Information

Correct inaccurate data

Request deletion

Restrict processing

Object to marketing communications

Request data portability

To exercise these rights, contact us via email.

11. Automated Fraud Prevention

We may use automated systems to detect and prevent fraudulent transactions. These systems do not make legally significant decisions without human review.

12. Do Not Track

Our website does not currently respond to “Do Not Track” browser signals due to the absence of a consistent industry standard.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions become effective upon publication on the website.

14. Complaints

If you have concerns about how we process your data, please contact us first.

If unresolved, you may contact the relevant data protection authority within your jurisdiction.